project introduction of offshore customer service outsourcing in large-scale catering industry: offshore customer-service outsourcing in large-scale catering industry has a full set of qualifications to carry out offshore outsourcing business. in the past 13 years, the kpi of offshore outsourcing business has exceeded the standard. customer needs: a large catering brand needs to provide full-process customer service platform services for users in hong kong and macau to increase overall sales while ensuring high service quality.
• provided clients with offshore outsourcing services with more than 240 seats for 13 years. high quality: • average monthly telephone processing volume exceeds 220,000 calls • average monthly effective order volume exceeds 180,000 orders, and the effective order rate exceeds 80% high returns: • monthly earning more than 35 million hong kong dollars for each customer • 130 customers call to praise on average every year